About Heartland
Heartland is North America’s largest manufacturer of wooden storage and recreational buildings. In business for over 35 years, we have over 1.5 million satisfied customers and counting more every day! Visit us at www.heartlandind.com!
If you’d like to contact us, you can:
- Contact us on our website
- Leave your comments here on our blog
- Contact us at customerservice@heartlandind.com
- Call 1-800-577-9663
- We are also on Facebook, Twitter, and YouTube, where you can find instructional videos on shed building. Please visit the links to the right under “Heartland Links“
Interested in see if there are Current Promotions?
And lastly, check out our New Products!
brian.bohnet@gmail.com
June 21, 2011 at 1:28 pm
So Lowe’s tells me they don’t sell your playsets any longer. Can I purchase directly. I live in Council Bluffs IA and would want delivery to my home if possible?
Thanks
Brian
Heartland -The Backyard Storage Experts
June 21, 2011 at 1:32 pm
Hi Brian,
We do still sell our play sets through Lowe’s. Not sure if this was an individual store issue but I am checking into it. You can get delivery to your home, curb side service. Below is a link to our sets, and thank you so much for considering Heartland for your play set purchase!!
Heather L
July 11, 2011 at 6:52 pm
There definitely needs to be some education and clarification on the part of Lowe’s in regards to your products and the ordering process. We have ordered a play set from them and it has taken 2 two-hour visits to complete our order and this afternoon we received a call that we needed to go back to the store as they did not have us sign the paperwork in the right place. We are trying to be patient, but they are not by any means making the process easy. I hope installation goes smoother than the ordering process!
Heartland -The Backyard Storage Experts
July 12, 2011 at 9:21 am
Hi Heather,
I am so sorry you had that aggravation! We, as do all vendors, do spend time with product education at Lowe’s but they deal with so many products. I sincerely think the installation will be a very smooth process for you, but with any feedback, good or bad, we’d like to know. If you’d like to express your views further, please contact us at any time at customerservice@heartlandind.com and we can also reach out to Lowe’s for you too. I know they, like us, want to see the customer happy.
Just Jack
July 14, 2011 at 5:22 pm
What’s up with your website? http://www.heartlandind.com is showing ‘Coming Soon!’!?!? I would like to purchase a 12×14 barn. Can you work with those dimensions or is it going to be more cost effective for me to get a 12×16 kit? Thanks from Morehead City, NC
Heartland -The Backyard Storage Experts
July 19, 2011 at 9:27 am
Hi Jack,
We’re in the process of building our website and getting the final tweaks made to it, so we’re hoping to launch it this week! However, it will be an informational site only, all purchasing is still done through Lowe’s or http://www.lowes.com
Currently we don’t offer a 12×14 barn, however we do have a wide selection of 12×16 barns. I feel larger is always more cost effective as the items you store tend to increase over time. I’ve attached a link below that I hope assists you with what you need, however, if you’d like further help, please do not hesitate to ask!
http://www.lowes.com/SearchCatalogDisplay?Ntt=heartland+shed&langId=-1&storeId=10151&catalogId=10051&N=0
Michelle
July 20, 2011 at 8:45 am
Hi. I have a Heartland shed that I purchased many years ago. The left side wall is pulling away from the 2x4s. Do you sell replacement panels? If so can I get them from Lowes?
Heartland -The Backyard Storage Experts
July 20, 2011 at 8:50 am
Hi Michelle,
We do not sell replacement panels, but it might be worth checking with our Customer Service department at customerservice@heartlandind.com to see if your shed is still covered under warranty. If not, they can advise you your best course of action. Lowe’s does not carry the replacement parts either, just the lumber in their lumber department that would need to be cut, etc to size.
Tim Irwin
July 25, 2011 at 5:19 pm
Hi. I wanted to find out if I can purchase new doors for your sheds. We have recently purchased a home that had a heartland shed in the backyard, but the doors are rotted out and need replacing. Tim in Lakeland, FL
Heartland Industries
July 26, 2011 at 9:25 am
Hi Tim,
Your shed might even be covered by a warranty, it’s worth checking with our customer service department at customerservice@heartlandind.com. Otherwise, we don’t sell replacement doors, you’d have to purchase the lumber and have a handy man or yourself install them.
Thank you for visiting our blog!
Joe
August 17, 2011 at 2:56 am
I am thinking about purchasing the Heartland 16′ x 10′ Rancher Wood Storage Building. I wanted to know how many inches the overhang is?
Thanks,
Joe
Heartland Industries
August 17, 2011 at 11:19 am
Hi Joe!
The overhang is 11 5/8″ from the face of the siding to the face of the fascia trim. I am happy to hear you are considering us! Please let us know if you have any further questions or need additional help
ryan
August 21, 2011 at 3:27 pm
I live near the Lowes in Meriden Connecticut that just closed. I noticed that the display sheds from your company are still there. I called lowes to find out if they were for sale and they told me that you own the display models. I was wondering if I would be able to purchase one of the display models? It would save your company the trouble of having to come and get it. I can pick it up my self. I am interested in the Heartland 10′ x 10′ Rainier Wood Storage Building
Heartland Industries
August 22, 2011 at 7:28 am
Hi Ryan,
We always have displays for sale, so I am happy to read of your interest! I have forwarded your information on to our Display Coordinator who can arrange that for you.
Thank you!
Jean
August 23, 2011 at 2:41 pm
I am interested in a display – Southern Pines NC – can someone contact me?
Heartland Industries
August 23, 2011 at 2:42 pm
Hi Jean….I have forwarded this on to our customer service department, someone should be contacting you shortly!
Becky
August 24, 2011 at 4:32 pm
My husband and I are looking at the Heartland 12′ x 8′ Stratford Wood Storage Building. We’d like to have it installed/assembled for us. I spoke to someone from Lowes and got the price for the shed + installation. I’m wondering what exactly does that include. I do recall her saying it includes shingles but not painting.
Heartland Industries
August 25, 2011 at 8:17 am
Hi Becky,
That is right, the shingles, delivery, and professional installation ( including leveling the ground for the shed) are included but the paint is an additional option. The price depends on your building, but including caulking of the joints, the Valspar severe weather paint ( in 2 colors, for trim and the siding), and has a 1-year warranty.
Thank you for contacting us!
Jason
August 30, 2011 at 12:43 am
I am interested in either the Estate 10′ x 12′ or possibly the Gentry 12′ x 10′. I would like to know if the Estate allows for the door to be installed on the eave side of the shed, rather than the gable side (similar to the Gentry). Or, basically what I would really like is the Gentry with Estate style roof. Not sure how this this might work, but is it possible?
Thanks!
Heartland Industries
August 30, 2011 at 9:20 am
Hello!
Glad you stopped by our blog! Unfortunately the Estate does not allow for the door to be installed on the eave side of the shed, nor can you get a tackroom style with a gambrel roof ( gentry with Estate roof). An option we do have for you is the Madison which is a vinyl building, but that is more of a gable roof
As the design of a gambrel roof is set up to have leaves, snow, etc drop off the side of the building, it wouldn’t be recommended that you put a door on the eave side as that is where all your debris would fall.
Thank you!
sara
September 4, 2011 at 12:50 am
is it possible to purchase a 2 foot extension kit for the statesman 10×12 shed?
Heartland Industries
September 8, 2011 at 8:25 am
Hello,
We do not manufacture a 2′ extension. Only 4′ extensions.
Thank you!
Jim
September 6, 2011 at 4:16 pm
We are looking at getting your 10′x12′ Estate shed, or the 12′x12′ Country Manor, with installation. From what we saw at Lowe’s, the sheds are set on 4×4 pressure treated joists. Do you set these on concrete footings? Or can they go on bare ground? Thanks.
Jim
Heartland Industries
September 8, 2011 at 9:10 am
Hello!
The buildings at Lowes are set on 4×4′s for Display purposes. Please check with your local Building Dept. to see what is required. Some cities are fine with 4×4′s on the ground while others may require footings … it varies
Thank you!
Philip
September 9, 2011 at 2:10 pm
Is it possible to get a PDF copy of the build instructions for your 12×16 country manor emailed to me? The Lowes site said it was possible if I contact you directly.
Thanks!
Heartland Industries
September 9, 2011 at 2:11 pm
It sure is, I will get that out to you right away!
Heidi Detty
September 10, 2011 at 4:02 pm
Hello,
I would like to purchase a display model at one of the Lowe’s stores. The shed’s are on clearance so I thought you might be discontinuing this model. There is a little damage on the roof but for my purposes it makes no difference. Do you sell these display models?
Thank you!
Heartland Industries
September 12, 2011 at 9:21 am
Hello!
We do sell the displays, you can contact the customer service department of the Lowe’s store and they should be able to assist you with that.
Thank you!
Mary Langevin
September 13, 2011 at 3:52 pm
Need a PDF copy of the buildling instructions for your 12 x 8 stratford wood storage building. Can I have it emailed to me or is it on-line somewhere?
Mary L
Heartland Industries
September 13, 2011 at 3:58 pm
Hi Mary,
Right now the file size exceeds the limit for us to be able to email it. Let me see what i can do and send it to you, however it will be available shortly on our website at http://www.heartlandind.com which should be launching any day now.
Thank you…..
Mary Langevin
September 13, 2011 at 4:01 pm
Thanks for the quick answer!! I did find it on-line already thanks very much!
Phil Mitchell
October 7, 2011 at 4:12 pm
Mary,
Where did you find it online? I can’t seem to find it anywhere.
Phil Mitchell
PhilipMitchell907@yahoo.com
Kevin Ray
September 15, 2011 at 5:45 pm
I just purchased a heartland shed and have the treated floor. I was wondering if I should paint it, stain it, or just leave it alone. What would be best for longevity of the floor?
Heartland Industries
September 16, 2011 at 6:14 pm
Hello!
Treated material has moisture content and needs to dry completely. Any paint, sealer, coating will not adhere with the moisture content of the treating material. You must first allow it to dry before staining or sealing.
Thank you….
Victoria
September 16, 2011 at 9:46 pm
Hello!
I went last week to Lowe’s to inquire and purchase the Country Manor shed 12×16. When I asked questions it seemed no one was knowledgable about the shed’s. Lowe’s employee took 2 hours of his time to find out all the information for me he actually made about 10 phone calls to the rep for me. I appreciate what he did but I feel that he should have had more help from heartland. Heartland did not support him or was willing to take the time to help considering how many times he had called. After I found out all my information I went to go get the permit from my town before I purchased the product because that is what I was recommended to do. Come to find out the heartland license needed to be renewed the person who handles that was off so I had to wait until this week. Someone should be able to handle that if someone is off it shouldn’t wait. The town called and said that heartland is aware of what needs to be renewed and that they didn’t have any information on me. I called Lowe’s to talk to the gentleman that helped me and he called and found out that the lady that handled it was not in again but was informed that I need to purchase the shed first before they are willing to invest the money to renew a license. That is fine but I should have been notified of this somehow there is no communication between the customer, Lowe’s and Heartland. I would have purchased this last week earlier this week but now I have to wait another week before I can get my shed built. I just hope when I go order my shed it goes better. What does it mean when it says installation in 7 days is that extra or is that standard when you order a shed? How long does it normally take to get a shed delivered and built? I normally don’t complain or write in but I felt that this issue should be addressed for future customers.
Thank you,
Victoria
Heartland Industries
September 23, 2011 at 2:48 pm
Thank you Victoria. If we don’t hear of issues such as yours, we can’t fix them so i sincerely thank you for letting us know about this.
I have passed your comments on to our Heartland rep that works with Lowe’s, and I am sure they will work in conjunction to ensure the customers can get their information in a very fast manner. In the meantime, please accept my apologies for the inconvenience you dealt with, I know that is never pleasant when purchasing an item of any kind.
Scott I.
September 17, 2011 at 5:27 pm
When is the website going to be online? i need price sheet and product brochure that my local lowes does not stock untill next summer.
Heartland Industries
September 19, 2011 at 7:34 am
Hello!
We should be having it online any day now. However if you need a brochure, we can send you one. Your local Lowe’s should have them as well.
Lisa Cerutti
September 18, 2011 at 10:36 am
Hello!
We are thinking of purchasing the 10 x 16 Country Manor shed from our local Lowes. We had a concern about levelling – the slope on our current desired site is around 21 inches, is it possible for this to be levelled as part of installation with the levelling blocks?
Thank you
Kalani
September 28, 2011 at 7:41 pm
Can I get your 1-800 number…..Lowes had some models on clearance but I lost the contact ph#…..thanks
Heartland Industries
October 2, 2011 at 5:27 pm
Hello!
Please contact us at (800) 577-9663
Fossil
September 30, 2011 at 12:48 pm
Hi,
I just bought a 10×12 Gentry Shed. Could someone please send me the specs, plans, elevations, etc for help with getting a building permit? Thanks
Heartland Industries
October 2, 2011 at 5:29 pm
Sure, I will be happy to get those out to you.
Mike F.
October 2, 2011 at 9:22 am
I recently purchased and had installed a Heartland “Rainer” 10 X 10 shed. Before I ask my question. The shed is great, it was exactly what we needed and your intallation crew were very professional. My question is: The shed came with a loft. What is the weight capacity of the loft? I am starting to store items in the shed but before I get up into the loft, I need to know the capacity. Thank you. Mike
Heartland Industries
October 3, 2011 at 9:08 am
Hi Mike,
We don’t recommend more than 400 lbs on the loft. Thanks for contacting us!
Rebecca
October 2, 2011 at 10:30 am
The front double-doors on our shed are rotting from exposure to moisture. Do you sell doors?
Heartland Industries
October 2, 2011 at 5:23 pm
Hello!
I am sorry, we do not. If these are doors that are from a Heartland shed and are under warranty, we will replace them, but we do not sell doors separately.
Shari Lindeman
November 6, 2011 at 3:57 pm
PLEASE consider offering some stock/standard replacement doors!! Many consumers apparently have the same need. Your sheds are quality products in general–but the doors don’t weather as well as the rest of the structure. Ours is way out of warranty and replacements doors are the perfect fix for an otherwise great shed!
Heartland Industries
November 7, 2011 at 9:41 am
Thank you for that suggestion, we do get a lot of requests for replacement doors. I sent your feedback on to our Product Development department as well as some senior managers for their consideration.
Thanks again!!
Don
October 2, 2011 at 3:40 pm
Hi, I am looking to replace the vinyl roof over the “fort” it measures 44″ wide By ~ 96″ long. I’d also like a new Rope ladder for the side. This Playset is ~12 years old. but still in great shape. This play set has two swings and a glider attached to the jungle gym, a slide, a fireman’s pole and the rope ladder attached to the fort. and a picnic table on the end.
Heartland Industries
October 2, 2011 at 5:21 pm
Hello!
I have forwarded your request to our customer service department and asked that they assist you. Thank you!
Angela
October 6, 2011 at 5:23 pm
Within the last 6 months we had you guys install our playset and we love it! We are getting ready to put in a pool and have decided that we need to move the playset. What goes into that? Can we have the installer come back out to assist and see if we have a level place etc. Thanks,
Heartland Industries
October 7, 2011 at 8:53 am
Hi Angela,
I am so happy to read that you love it! I would contact your branch that installed it for you ( if you need that information, please let us know) and ask them to provide you a quote and also, ensure that if it gets moved the warranty isn’t voided.
Thank you!
Angela
October 7, 2011 at 4:00 pm
Yes, I would love that info of our branch. I couldn’t find our info about it. We live in Topeka, KS and bought it through Lowes. Let me know what other info you need. Thanks, Angela
Paul Porco
October 15, 2011 at 12:08 am
I just purchased the 10×12 country manor shed and would like to know if i could get the install instructions e-mailed to me before i get delivery on the shed so i can do all the prep work before i get my delivery thanx
James Daly
October 18, 2011 at 7:26 pm
I am planning on purchasing the”Summit” 16×24 Shed, but my city building dept needs the plans and specifications for it to give me a building permit. How do I request a copy?
Heartland Industries
October 19, 2011 at 10:27 am
Hello Mr. Daly!
I will email you the information you will need to take to the city building. Very happy that you are planning on purchasing a Summit shed!
Thank you…and please check your email. If you do not see it, please check the spam folder.
mbl
October 24, 2011 at 7:54 pm
Waiting Patiently to be Contacted By Heartland Reps re: Our Strafford Shed which was installed on 10/17/11 Winter is around the Corner and were told this shed needs to have nail holes filled with putty and edging needs caulked and finally painted in order not to void the warranty in 60 days . Here in Maine. we are expecting SNOW on Thursday. As were preparing Our Project to Paint we Horrified to Find a Shingled Roof with nothing tacking it Down . The Interior Doors where the hinges are attached, have 2-3 feet Cracks with nails drill in with hopes of keeping it together. NOT IMPRESSED Heartland…A CALL would Have HELP sooth My Husband after spending $2,400 with this Amateur Job!! I ONLY WISHED I Could Post Pictures on this Site!!!!!!!! You would be amazed to see ALL the Nail sticking Out of the Building and they want to Putty OVER NAIL HOLES HOW?????
Heartland Industries
October 25, 2011 at 9:40 am
Hello,
I am so sorry to hear about your trouble….sounds aggravating and completely unnecessary. I guarantee you that this has been expedited to our customer service department with the request that they both contact you, and fix this as soon as possible, what you have described above is completely unacceptable.
I have also emailed you, please let me know if someone from Heartland does not contact you today. I promise you will be taken care of.
mbl
November 5, 2011 at 9:33 pm
This Note IS Way Overdue and I am MBL that posted on Your Blog on 10/24/2011. First OF All I want to Say THANK YOU to Angela and to Everyone at Heartland for correcting ALL the PROBLEMS with OUR New Stratford Shed which installed on 10/17/11 . We were Contacted and reassured ALL Would be Corrected in a matter of 2 day and Kept their WORD!! They Sent a New Installer and he was able to correct All.( You made us believers.) We LOVE OUR SHED and Your Customer Service. Thank You for going the extra MILE For Us……We Highly Recommend Heartland Products A+++ You ALL ROCK!!!
Heartland Industries
November 7, 2011 at 9:25 am
First off, I am so happy everything got corrected and thank you for giving us the opportunity to do so! And thank you also for the kind words, I will be sure to share them!
Eugenio Cerutti
December 3, 2011 at 12:06 pm
Hi,
Could you please email me the instructions for the 10 x 16 Country Manor shed?
Thank You!
Heartland Industries
December 7, 2011 at 7:22 am
Hello Eugenio!
I did send them to your email address, please let me know if you need anything further.
Hildred Petterson
December 11, 2011 at 10:40 am
Have you ever considered adding more videos to your blog posts to keep your readers more entertained? We mean We just read through this entire article of yours along with it was quite good however since I’m more of a new visual learner,I found that to be more helpful well let me know how it turns out! I love what we guys are always up too. Such clever work in addition to reporting! Keep up the particular great works guys I’ve added you guys to my blogroll. This is definitely some sort of great article thanks for sharing this beneficial data.. When i will visit your website on a regular basis for some latest post.
Heartland Industries
December 12, 2011 at 9:31 am
Thank you for the feedback! We have 3 Heartland videos at the moment which are on a separate page, but will be on the hunt for more.
Thanks again!
kathy
December 28, 2011 at 8:06 pm
We called Lowes in regards to the Ranier Shed. We were wanting to know if the floor model could be delivered complete, we were told to contact you about that. If you do deliver the entire shed or do you deliver it so that we can put it together? If so what type of cost is it to be delivered. Thanks
Heartland Industries
December 29, 2011 at 9:26 am
Hi Kathy!
Thank you for contacting us regarding this. We do sell the floor displays directly through our Customer Service department, however, the delivery is something you would need to arrange separately. The cost I would imagine, is dependent upon the distance from the store to where ever your location is.
If you would like to purchase a display, please call us at (800) 577-9663
Thank you!
gregflets
January 6, 2012 at 2:56 am
hi there im a little late but just back off holls, all the best to yous for 2012
fletsy
Tulu Cankurtaran
January 21, 2012 at 11:14 am
I live in Huntersville, NC and need help moving the playset from the local Lowe’s store. Does Heatland help with that? It is the Captain’s loft display set.
Heartland Industries
January 24, 2012 at 7:23 pm
Hello,
I am sorry but we do not. However, if you contact our local branch in that area at (704) 633-3360, they may be able to recommend someone for you.
Teresa Nunley
January 29, 2012 at 6:23 pm
What is the possibility of turning the Summit 16*24 into a home? Bedroom/ bathroom upstairs with living and kitchen downstairs.
Heartland Industries
January 30, 2012 at 9:42 am
Hello,
It can be done, but doing so changes it from an outdoor storage building to a residential building with a new set of codes. That is not something we can assist with, however we have had prior customers who have done it.
Thank you for contacting us!